Costco Tire Service Center

Tracy L 6 months ago

Richard demonstrated exceptional professionalism and attentiveness. During my recent visit for family food shopping, I expressed concern regarding a potentially loose tire. Richard not only conducted a thorough inspection but also exceeded expectations by identifying that all twenty lug nuts were the incorrect size and subsequently replaced them on our family van. His proactive intervention undoubtedly averted a potentially hazardous situation for my family, as a tire detachment could have occurred on the freeway or even a side road. Richard and his team efficiently addressed the issue, clearly explaining the problem and the necessity of the repair.

Mike M 8 months ago

Got the tires I wanted at a good price. They were installed in a reasonable amount of time. The installer cross threaded a stud that I didn't find for a month and cost me $100 to fix. Sure glad it was found in another shop and not by my wife trying to change a flat by the side of the road.

Ken Gilmore 11 months ago

Came in to put on our winter tires. Said they were running 2 1/2 hours behind. Called us to let us know they wouldn't put on our winter tires and we needed new tires (after we waited). Not in stock so we had to order and wait for them to arrive before we could schedule a new appointment to have them installed. Got the call, made the appointment, and showed up 10 minutes late due to a pet emergency. They didn't care and made us reschedule. Rescheduled, showed up 15 minutes early to our appointment, and they are running 2 1/2 hours behind again. Rules for thee but not for me, or something like that. Will take our business elsewhere.

Chris Murdock a year ago

This place is an absolute mess of people and their location spews that out into the local neighborhoods making it impossible to drive or live anywhere near it. That remains true once you go inside of the store, it’s basically a mosh pit of people trying to get their shopping done quickly and people who like to hang out in the middle of the isles counting the tiles on the floor.

Bernadette a year ago

My husband bought a set of "all terrain" tires and they started to deuterate like we've never seen before on the top where the tread is. It must've been a very rare bad batch of tire or something because it effected one really bad and two more not as bad but still compromised. We figured it wasn't that terrible considering they were well within the warranty and Costco takes care of their customers. This was not the case. They inspected the tires and said" Have you been driving on gravel? We can't warranty these tires because we have no guarantee that you rotated them." My husband rotates his tires himself. He has a lift in his shop with every air tool known to man. Yes, he rotates his tires. We've never felt so disrespected in my life. Was told that in a few days a manager will look into it and call us back. That was a week ago. Won't be getting our business anymore!